Terms of Service. 服务条款。

Effective 11 May 2026 Version 1.0 Governing law Singapore

By using primewater.com.sg, placing an order, booking a demo, or signing in to a customer account, you agree to these Terms of Service. Read them with our Privacy Policy, which explains how we handle your personal data.

01Who these terms are with

These terms are between you (“you”, “customer”) and Strategic Team Consulting (trading as Prime Water Singapore), the authorised sole distributor of Prime Water Korean alkaline water ionizers in Singapore (KFDA Reg. No. 5427). UEN 201734567X.

02Acceptable use of the website

You may use our website for personal, non-commercial purposes. You agree not to:

• Submit false, misleading, or fraudulent information through our forms (demo bookings, orders, contact, referral signup).
• Attempt to bypass authentication, access another customer’s account, or extract data you are not authorised to see.
• Use automated tools (scrapers, bots) to mass-submit forms, scrape product/pricing data, or stress-test our infrastructure.
• Use our content (text, images, product photos) without permission for any purpose outside of researching the product before buying.
• Resell access to our customer portal or programmatically interact with our APIs without a written agreement.

03Accounts & sign-in

Customer accounts are created by us after your first demo or order — there is no public signup form. We will send your login credentials via WhatsApp or email after your install.

• You are responsible for keeping your password confidential.
• Tell us immediately if you suspect unauthorised access to your account.
• One account per household. If multiple people in your household need access, they can share a login (we are not currently set up for multi-seat households).
• We may suspend accounts that violate these terms or are inactive for more than 5 years (after notifying you).

04Orders & pricing

All prices on the website are in Singapore Dollars (SGD), inclusive of GST where applicable. Prices can change at any time, but the price you confirm at order submission is the price we honour for that order.

• Submitting an order via order-form creates a lead, not a binding sale. We will WhatsApp / call you within 1 working day to confirm.
• A sale is binding only when we send you a written order confirmation (WhatsApp or email).
• We reserve the right to decline any order — for example, if we cannot install in your area, if stock is unavailable, or if pricing was displayed incorrectly due to a technical error.
• Promotional prices apply for the duration stated. Bundles and offers cannot be combined unless explicitly stated.

05Payment

We currently accept PayNow (to UEN 201734567X) as our primary payment method. Payment is due:

• 50% on order confirmation — secures your unit and the install slot.
• 50% on the day of install — after you have inspected the unit and water quality.

We do not store credit card or bank account details on our servers. PayNow transfers go directly bank-to-bank.

06Delivery & installation

• We install across mainland Singapore. Some areas (Sentosa, restricted-access estates) may require advance coordination.
• Install typically takes ~45 minutes for counter-top units, up to ~2 hours for under-counter installs.
• You must have a working power outlet within 1.5m of the install location and clear access to your kitchen tap.
• If we arrive and cannot complete the install due to site conditions (no power, unsuitable plumbing) you have not flagged, we may charge a S$80 re-visit fee.
• Standard install lead time after order confirmation: 5–10 working days.

07Warranty

All units include a 5-year hardware warranty starting from the date of install, covering:

• Manufacturing defects in the ionizer body, control panel, and titanium plates.
• Free labour and parts replacement at our workshop or on-site (our discretion).

Warranty does not cover:

• Filters (consumables, replaced on the published schedule).
• Damage from water pressure exceeding manufacturer spec (we provide a pressure reducer where needed).
• Damage from unauthorised modifications, drops, or improper cleaning agents.
• Cosmetic wear (scratches, discolouration) that does not affect function.
• Units that have been relocated and re-installed by someone other than us, unless we pre-approved the relocation.

To claim warranty: WhatsApp us with your serial number and a description of the issue. We respond within 1 working day.

08Returns, refunds & cancellation

Other return / cancellation scenarios:

• Cancel before install — full refund of the 50% deposit, no questions asked.
• Cancel after install, within 30 days — Peace of Mind window applies (see above).
• After 30 days — returns at our discretion. Warranty repair is the standard remedy for any defects.
• Filter / consumable returns — not accepted once opened, for hygiene reasons. Unopened filters within 14 days: full refund.

09Filter replacements & service

• Filter replacement schedules are computed from your install date and recorded in your customer account.
• We will WhatsApp you a reminder ~14 days before each filter is due.
• Skipping recommended filter replacements may void the hardware warranty for damage attributable to filter degradation.
• Filter pricing is published on the Filter replacements page and may change with at least 14 days’ notice to active customers.

10Referral / affiliate programme

The Prime Water Referral Programme is governed by its own Referral Terms & Conditions — please read those before joining. In summary: the current thank-you fee is S$180 per successful referral, paid out via PayNow on the 1st of the month after the 30-day Peace of Mind window closes.

11Health claims disclaimer

Our alkaline water ionizers are KFDA-registered medical devices in South Korea. Marketing materials may reference research on alkaline water’s effects on hydration, antioxidant potential (ORP), and acid–base balance.

12Intellectual property

All content on primewater.com.sg — logos, photography, copy, design, product images — is the property of Strategic Team Consulting or licensed to us by Prime Water Korea. You may not reproduce, redistribute, or repurpose this content for commercial use without written permission.

You retain ownership of any content you submit (form responses, customer notes). By submitting, you grant us a non-exclusive licence to use that content for the purposes set out in our Privacy Policy.

13Limitation of liability

To the maximum extent permitted by Singapore law:

• Our total liability for any claim arising from your use of our products or this website is limited to the amount you paid for the relevant unit in the 12 months before the claim.
• We are not liable for indirect, consequential, incidental, or special damages (lost business, lost data, emotional distress).
• Nothing in these terms limits our liability for: (a) death or personal injury caused by our negligence, (b) fraud, or (c) any matter that cannot be excluded under Singapore consumer protection law (notably the Consumer Protection (Fair Trading) Act and the Lemon Law where applicable).

14Termination

You can stop using our services at any time by closing your account (WhatsApp us) or simply not signing in. We may suspend or terminate your account if you breach these terms, with notice where reasonably possible. Provisions that should reasonably survive termination (warranty, IP, liability) survive.

15Changes to these terms

We may update these Terms from time to time. Material changes will be announced via WhatsApp/email to active customers at least 14 days before they take effect, and the “Effective” date at the top of this page will be updated. Continuing to use our services after a change takes effect constitutes acceptance.

16Contact us