At a glance 一览
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Active orders 活跃订单
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Next filter 下次滤芯
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Warranty remaining 剩余保修
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Pending commissions 待发奖励
Hardware warranty covers labour and parts for 5 full years. Filter support is lifetime — replacements available from our Singapore office. 硬件保修涵盖人工与零件，为期完整 5 年。滤芯支持终身——可从我们新加坡办公室订购替换滤芯。
A live feed of everything happening on your account — demo confirmations, order updates, filter reminders, referral activity. Pulled directly from our records. 您账户上所有动态的实时记录——上门体验确认、订单更新、滤芯提醒、推荐活动等。直接来自我们的记录。
Support & questions 支持与咨询
Every message you've sent through our contact form lands here. Open ones are still being looked at; resolved ones have been handled. For anything urgent, WhatsApp us — we usually reply within an hour. 您通过联系表单提交的所有信息均汇集于此。“开启”的咨询仍在处理中，“已解决”的已完成。如有紧急事项，请通过 WhatsApp 联系我们——通常 1 小时内回复。
Purchases & deliveries 购买与交付
| Order订单 | Model型号 | Date日期 | Total总额 | Status状态 |
|---|---|---|---|---|
| Loading your orders… 正在加载您的订单… | ||||
No filter schedule yet. Once your unit is installed, your filter dates will appear here automatically. 尚未设定滤芯计划。机器安装完成后，您的滤芯日期将自动显示在此处。
Visits & home demos 上门访问与体验
Free in-home demos take ~2 hours. We bring the ionizer to your tap, walk you through the pH levels live, and answer any questions. No commitment, no pressure. 免费上门体验约需 2 小时。我们将离子机带到您家水龙头处，现场为您演示各 pH 值水质，并解答任何疑问。无承诺、无压力。
Records & paperwork 记录与文件
Your warranty certificate, invoice, install photos, the user manual and our KFDA registration — all in one place. Anything missing? WhatsApp us. 您的保修证书、发票、安装照片、用户手册及 KFDA 注册证——尽在一处。有遗漏？请通过 WhatsApp 联系我们。
Your purchase warranty, signed by Prime Water Singapore. 由 Prime Water 新加坡签发的购买保修。
Tax-deductible receipt for your records. 可作税务凭证的购物收据。
Step-by-step setup, daily use, and care. 逐步安装指南、日常使用与保养。
Pictures from your install day. 您安装当日的照片。
Korean medical-device registration 5427. 韩国医疗器械注册编号 5427。
Filter swaps, service visits, every touchpoint. 滤芯更换、上门服务等所有动态记录。
Missing something? WhatsApp us and we’ll send it the same day. 缺少某项文件？通过 WhatsApp 联系我们，我们当天即可发送。
Records & touchpoints 记录与互动
Every event tied to your unit — install date, every filter swap, every WhatsApp ticket, every site visit. Updated automatically as things happen. 与您机器相关的所有事件——安装日期、每次滤芯更换、每次 WhatsApp 咨询、每次上门服务。系统自动更新。
Spotted something missing or incorrect? WhatsApp us and we'll fix it. 发现缺漏或错误？通过 WhatsApp 联系我们修正。
Maintenance & coverage 维护与保修
Once your unit is installed and we’ve set your filter schedule, the dates will appear here. We’ll WhatsApp you two weeks before each filter is due. 机器安装完成并设定滤芯计划后，日期将显示在此处。每枚滤芯到期前两周，我们将通过 WhatsApp 提醒您。
Once your unit is installed, your warranty timeline + benefits will appear here. 机器安装完成后，您的保修时间线及福利将显示在此处。
For warranty questions, filter swaps, technical support, or anything about your unit — WhatsApp us. We usually reply within an hour during business hours. 关于保修、滤芯更换、技术支持或机器相关任何问题——请通过 WhatsApp 联系我们。营业时间内通常 1 小时内回复。
Referral Circle 推荐之圈
Per successful referral 每成功推荐一台
Friend installs an ionizer + clears the 30-day Peace of Mind window → reward unlocks → PayNow on the 1st of the following month. 朋友安装机器并度过 30 天安心退换期 → 奖励解锁 → 下月 1 日通过 PayNow 发放。
S$0
Pending 待发
No pending rewards yet 暂无待发奖励
S$0
Paid out 已发放
Once payouts run, they'll show here 发放后将在此显示
S$0
Total earned 累计赚取
Lifetime · 0 successful referrals 累计 · 0 次成功推荐
No pending payouts. 暂无待发款项。
When a friend you referred completes their Peace-of-Mind window, your reward shows up here. 当您推荐的朋友度过安心退换期后，您的奖励将在此显示。
Share either one — both credit you when your friend orders, rents, or books a demo. 两种均可分享——朋友购买、租用或预约上门体验时，您都将获得奖励。
🔗 Your link · friends click 🔗 您的链接 · 朋友点击
🎁 Your code · friends type 🎁 您的推荐码 · 朋友输入
You earn a flat S$180 for every successful referral that completes installation and clears the 30-day Peace of Mind window. 每成功推荐一台机器完成安装并度过 30 天安心退换期，您即可获得固定 S$180 奖励。
| Referred被推荐人 | Stage阶段 | Date日期 | Reward奖励 |
|---|---|---|---|
| No referrals yet — share your code to start earning. 尚无推荐记录——分享您的推荐码开始赚取奖励。 | |||
Someone opened your link. No reward yet — they're just looking. 有人打开了您的链接。尚无奖励——他们只是在浏览。
They booked a free home demo. Still no reward at this stage — needs to convert to a sale. 已预约免费上门体验。此阶段仍无奖励——需转化为销售。
Your friend bought + installed. S$180 reserved, releases after their 30-day Peace of Mind window. 朋友已购买并安装。S$180 已保留，安心退换期 30 天后发放。
30-day window passed. PayNow S$180 on the 1st of next month — confirmation via WhatsApp. 30 天退换期已过。下月 1 日通过 PayNow 发放 S$180——WhatsApp 确认。
Account details 账户资料
Coming soon 即将推出
For now, your delivery address is the one above. Multi-address support (Home / Parents' / Office) is on the roadmap — WhatsApp us if you need to ship to a different address this time. 目前送货地址即为上方地址。多地址支持（家 / 父母家 / 办公室）已列入开发路线——如需更改这次的收货地址，请通过 WhatsApp 联系我们。
⚠ Coming soon — preferences are managed via WhatsApp for now. Message us → ⚠ 即将推出——通知偏好目前通过 WhatsApp 管理。联系我们 →
Closing your account does not affect your warranty — just deletes your dashboard access. Click below to message us — we’ll handle the closure within one working day. 关闭账户不影响您的保修——仅删除后台访问权限。点击下方按钮联系我们——1 个工作日内处理。